Refund/Cancellation Policy
At Epickart99, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Below is our policy regarding cancellations and refunds.
Cancellation Policy
Order Cancellations:
- Customers can cancel their orders at any time before the order is shipped.
- If you wish to cancel your order, please contact our customer service team as soon as possible at contact.epickart99@gmail.com or call us at +91 8527878887.
- Once the cancellation is confirmed, we will process the refund to the original payment method within 5-7 business days.
How to Cancel:
1. Log in to your account on our website.
2. Navigate to "My Orders".
3. Select the order you wish to cancel and click on "Cancel Order".
4. Follow the on-screen instructions to complete the cancellation process.
5. Alternatively, you can contact our customer service team to assist you with the cancellation.
Refunds for Cancellations:
- Upon successful cancellation of your order before shipping, the full amount will be refunded to your original payment method.
- The refund process may take up to 5-7 business days to reflect in your account, depending on your payment provider.
Refund Policy
Currently, Epcikart99 does not accept returns or provide refunds once an order has been shipped, except in the case of defective, damaged, or incorrect items received.
Defective, Damaged, or Incorrect Items:
- If you receive a defective, damaged, or incorrect item, please contact our customer service team within 3 days of receiving your order.
- Provide your order number, details of the issue, and any relevant photos.
- We will evaluate the issue and, if approved, provide instructions for returning the item. Upon receiving the returned item, we will process a full refund or send a replacement, as per your preference.
Important Notes:
- Refunds will be issued only for the items that are found to be defective, damaged, or incorrect.
- Items must be unused and in their original packaging to qualify for a refund or replacement.
We appreciate your understanding and cooperation.
Contact Us:
For any questions or assistance regarding our refund and cancellation policy, please reach out to our customer service team at:
- Email: contact.epickart99@gmail.com
- Phone: +91 8527878887
- Hours of Operation: 10am - 9pm
Thank you for shopping with Epickart99. We value your business and are committed to providing you with the best possible service.